Thank you for reading the Terms and Conditions for Equilibrium the Holistic Living Project. We request that you read the following carefully before making your purchase. We reserve the right to change these terms and conditions at any time as appropriate. 

Studio

• We request that you arrive for class on time to avoid disturbing other students’ practice. If you arrive for class once the teacher has entered the shala, you may not be allowed in, and late cancellation and no-show policies will apply.

• Equilibrium is not responsible for any loss of or damage to belongings stored in the studio. On occasion, the desk at reception will be unattended.

• Any items left behind will be held as lost property - if you’ve lost something, please let us know so we can look for you. Lost property is donated to charity on a regular basis.

• Equilibrium reserves the right to refuse service in case of any reasonable cause such as aggression, misconduct, or failure to adhere to the terms and conditions.

• Our schedule of classes is subject to change or cancellation at our discretion, without prior notice.

Cancellation Policy

• To ensure all students have a chance to practice with us, Equilibrium applies a policy to late cancellations and no-shows.

• Our cancellation window for classes is 4 hours. Cancellations within 4 hours of the start of class, or no-shows, will result in the following:

• Members: a fee of $10 charged to your account

• Class packs and casuals: a forfeit of the class

• Our cancellation window for recovery appointments is 24 hours. Cancellations within 24 hours of the start of your appointment, or no-shows, will result in the following:

• Members: a fee of $30 charged to your account

• Class packs and casuals: a forfeit of the appointment

• Members receive one waived late cancellation/no-show fee per month.

• Live-stream cancellations or no-shows will never be charged.

• Cancellations must be made via the website or the Mindbody app, and may not be taken via social media, email, or the phone.

• Exceptions may be granted in emergencies, as we understand that sometimes life gets in the way. Please contact us via email if you feel this applies to you.

• We have a strict no-refund policy for events, workshops, and courses. You are able to pass your booking on to someone else, and if we are able to resell your ticket, we can offer a credit note. 

Health and safety

• As a condition of participating in our classes, it is your responsibility to inform us if you have any medical or physical conditions that may affect your practice. You should also ensure that you have obtained permission from your doctor or treating practitioner to participate in our classes. By agreeing to our terms, you are confirming that you do not have any medical or physical limitations that would prevent you from safely participating in our classes. If your medical or physical condition changes after joining, you must notify us immediately. Please note that we are not medical practitioners and cannot provide any advice on your medical condition or your ability to participate in our classes.

• Our classes and recovery options may not be appropriate for all people, especially with particular health conditions. Equilibrium reserves the right to refuse service in case of medical incompatibility. In case of said medical incompatibility, a refund will be offered.

• All waivers must be signed before attending the studio. This includes the general waiver for yoga and movement classes, and when applicable, the waivers for the sauna and ice bath. For events, workshops, and courses, you may be required to sign a photographic release form.

• Our teachers and instructors may offer hands-on assists during class. You can use the consent cards available at the top of each mat to accept or decline these offers.

Memberships

• You may suspend your membership for up to 4 weeks per calendar year. The minimum amount of time for a suspension is 2 weeks. This request must be sent in writing to equilibrium@holisticlivingproject.com.au at least 72 hours in advance.

• Each membership has varying time-bound contracts. A membership cancellation charge will be applied should you wish to cancel your membership before the minimum term is completed, whichever is the larger of the following options: equal to 50% of the balance of your membership for the remainder of the minimum term, or an amount equal to 30 days of membership fees.

• Cancellation of memberships is to be made in writing, by emailing equilibrium@holisticlivingproject.com.au at least 2 weeks in advance.

• While each contract is debited fortnightly, they all have different minimum terms. Each contract will automatically roll on after the minimum term, unless otherwise requested in writing at least 2 weeks in advance.

• Please ensure that there is enough money in your account to be charged each fortnight. The system will keep attempting to charge your account, and an administration charge of $10 will be charged after 2 days. For students whose payments fail on a regular basis, memberships may be terminated.

Classic Membership

• Our Classic Members receive the following:

• Unlimited access to all in-studio and live-streamed classes.

• Exclusive access to our free members-only Holistic Circle events.

• 10% off all events, workshops, and courses (excluding residential retreats).

• 10% off all products sold in studio.

• 10% off all recovery options (saunas, ice baths, Normatec boots).

• 10% off an initial consultation with our naturopath Henrietta.

• A planning session with a senior yoga teacher to create a schedule for you.

• Optional 2 permanent yoga bookings per week.

• 1 free late cancellation/no-show per month (outside of a 4 hour window).

• Ability to pause membership for 4 weeks per calendar year

• The Classic Membership is a 6-month minimum contract debited fortnightly, after which the contract will automatically roll on unless otherwise requested.

Flexible Membership

• Our Flexible Members receive the following:

• Unlimited access to all in-studio and live-streamed classes.

• Exclusive access to our free members-only Holistic Circle events.

• 10% off all events, workshops, and courses (excluding residential retreats).

• 10% off all products sold in studio.

• 10% off all recovery options (saunas, ice baths, Normatec boots).

• 10% off an initial consultation with our naturopath Henrietta.

• A planning session with a senior yoga teacher to create a schedule for you.

• Optional 2 permanent yoga bookings per week.

• 1 free late cancellation/no-show per month (outside of a 4 hour window).

• Ability to pause membership for 4 weeks per calendar year.

• The Flexible Membership is a 2-week minimum contract debited fortnightly, after which the contract will automatically roll on unless otherwise requested.

Gym Membership

• Our Gym Members receive the following:

• Exclusive access to our free members-only Holistic Circle events.

• 10% off all yoga and movement classes.

• 10% off all events, courses, and workshops (excluding residential retreats).

• 10% off all products sold in studio.

• 10% off initial consult with Henrietta the naturopath.

• A planning session with our gym specialists to create a schedule for you.

• 1 complimentary 6-week gym program, tailored to your fitness needs.

• 1 permanent peak time gym booking per week.

• 1 permanent off-peak time gym booking per week.

• 1 flexible gym booking per week.

• 1 free late cancellation/no-show per month (outside of the 4 hour window).

• Ability to bring a friend to gym sessions (once inducted) for additional costs.

• Ability to pause membership for 4 weeks per calendar year.

• The Gym Membership is a 6-month minimum contract debited fortnightly, after which the contract will automatically roll on unless otherwise requested.

Livestream Membership

• Our Livestream Members receive the following:

• Unlimited access to all live-streamed classes.

• Exclusive access to our free members-only Holistic Circle events.

• 10% off all events, courses, and workshops (excluding residential retreats).

• No late cancellation/no-show fees.

• Ability to pause membership for 4 weeks per calendar year.

• The Livestream Membership is a 3-month minimum contract debited fortnightly, after which the contract will automatically roll on unless otherwise requested.

Recovery Membership

• Our Recovery Members receive the following:

• Exclusive access to our free members-only Holistic Circle events.

• 10% off all events, courses, and workshops (excluding residential retreats).

• 10% off all products sold in studio.

• 10% off initial consult with Henrietta the naturopath.

• 1 complimentary guided ice bath with trained staff.

• A planning session with our recovery specialists to create a schedule for you.

• 2 permanent recovery bookings per week.

• 1 free late cancellation/no-show per month (outside of the 24 hour window).

• Complimentary towels, filtered water, and face spray.

• Ability to bring a friend to recovery appointments for additional costs.

• Ability to pause membership for 4 weeks per calendar year.

• The Recovery Membership is a 3-month minimum contract debited fortnightly, after which the contract will automatically roll on unless otherwise requested.

Unlimited Membership

• Our Unlimited Members receive the following:

• Unlimited access to all in-studio and live-streamed classes.

• Exclusive access to our free members-only Holistic Circle events.

• 10% off all events, courses, and workshops (excluding residential retreats).

• 10% off all products sold in studio.

• 10% off initial consultation with Henrietta the naturopath.

• 1 complimentary guided ice bath with trained staff.

• A planning session with our recovery specialists to create a schedule for you.

• 2 permanent recovery bookings per week.

• A planning session with a senior yoga teacher to create a schedule for you.

• 2 permanent yoga bookings per week.

• 1 free late cancellation/no-show per month (outside of the 4 hour window for classes, and the 24 hour window for recovery appointments).

• Complimentary towels, filtered water, and face spray.

• Ability to pause membership for 4 weeks per calendar year.

• Ability to bring a friend to recovery appointments for additional costs.

• The Unlimited Membership is a 3-month minimum contract debited fortnightly, after which the contract will automatically roll on unless otherwise requested.

Unlimited + Gym Membership

• Our Unlimited + Gym Members receive the following:

• Unlimited access to all in-studio and live-streamed classes.

• Exclusive access to our free members-only Holistic Circle events.

• 10% off all events, courses, and workshops (excluding residential retreats).

• 10% off all products sold in studio.

• 10% off initial consultation with Henrietta the naturopath.

• 1 complimentary guided ice bath with trained staff.

• A planning session with our recovery specialists to create a schedule for you.

• 2 permanent recovery bookings per week.

• A planning session with a senior yoga teacher to create a schedule for you.

• 2 permanent yoga bookings per week.

• A planning session with our gym specialists to create a schedule for you.

• 1 complimentary 6-week gym program, tailored to your fitness needs.

• 1 permanent peak time gym booking per week.

• 1 permanent off-peak time gym booking per week.

• 1 flexible gym booking per week.

• 1 free late cancellation/no-show per month (outside of the 4 hour window for classes, and the 24 hour window for recovery appointments).

• Complimentary towels, filtered water, and face spray.

• Ability to pause membership for 4 weeks per calendar year.

• Ability to bring a friend to recovery appointments for additional costs.

• The Unlimited + Gym Membership is a 6-month minimum contract debited fortnightly, after which the contract will automatically roll on unless otherwise requested.

Class packs

• Our 10 Class Pack expires after 3 months.

• In case of emergency or medical incompatibility, these packs may be transferred to someone else at Equilibrium’s discretion.

• Equilibrium may offer suspensions or extensions on the above class packs in unavoidable cases. Please contact us if you feel this applies to you.

• Equilibrium is not responsible if class pack holders cannot use our services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control.

Livestream

• Equilibrium offers a livestream option for all classes held in studio, and to applicable events, workshops, and courses.

• This is an additional option, and our teachers may not stay on the mat to demonstrate the entire class.

• When booking for a livestream class, do so via our website, not the Mindbody app. You will receive a Zoom link in your booking confirmation email. 

Gift cards

• Gift cards are valid for 1 year from the date of purchase, and are not redeemable for cash at the studio. 

• In case of emergency or medical incompatibility, gift cards may be transferred to someone else at Equilibrium’s discretion.

• Equilibrium does not accept responsibility for gift cards that are stolen or used without your permission. Depending on how they have been purchased, we may keep records of gift cards on our system, so if you’ve lost yours, reach out and we may be able to help. 

Marketing

• As a client of Equilibrium, you are able to toggle your email and text communications on and off.

• Equilibrium holds no responsibility for missed communications such as cancelled classes or changed appointments should you choose to turn your communications off.

• We suggest you opt in for text messages and emails to get the most up to date information, receive booking confirmations, and to be added to waitlists.